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Customer Success Stories

How Industrial Leaders Use myTrack to manage complex labor, equipment, and material spend.

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What Customers Consistently Tell Us Before Implementing Track

Limited visibility into contractor labor, equipment, and material spend

Many organizations rely on manual, contractor-submitted data to track labor, equipment, and material usage. Information is often captured on paper timesheets, spreadsheets, or disconnected systems and delivered after work is completed. As a result, cost visibility is delayed, fragmented, and largely reactive, making it difficult to understand spend while work is actively underway.

Difficulty validating charges against contract terms

In many environments, contractors carry the burden of billing accurately and in compliance with contract terms. When processes are manual and contractor-driven, owner-operators must rely on submitted timesheets or invoices, often across multiple contracts and rate structures, to reflect correct charges. Validating accuracy then becomes a manual, after-the-fact effort, making consistent enforcement difficult.

Overcharges or duplicate billing hidden in legacy systems

When contractor data is fragmented across legacy systems, spreadsheets, and ERP invoices, overcharges or duplicate billing can be difficult to detect. Discrepancies may only surface during audits or not at all, particularly when equipment and material costs are processed separately from labor. This lack of centralized visibility increases financial risk.

Delayed cost reporting during turnarounds and outages

During turnarounds and outages, teams need timely insight into daily or weekly spend to support operational and financial reporting. Customers often describe challenges receiving contractor time and cost data quickly enough to meet these needs. Delayed reporting limits visibility during execution and forces teams to respond to costs after events are complete.

Manual, paper-based workflows slowing day-to-day operations

Legacy contractor tracking processes often rely on paper timesheets, physical signatures, and manual approvals. These workflows are labor-intensive and slow, creating administrative burden and delaying approvals and payments. During high-activity periods, such as turnarounds, these inefficiencies become even more pronounced.

Limited auditability and historical traceability of contractor spend

In manual or fragmented environments, organizations often struggle to reconstruct how contractor money was spent months or years after the work is completed. Supporting documentation may be scattered across paper records, spreadsheets, and ERP invoices, making audits time-consuming and incomplete. Without a centralized system of record, answering basic questions about past contractor spend can be difficult or impossible.

How Industrial Leaders Manage Contractor Spend with myTrack
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Chris Wilburn
Cindy Gibbs - Air Products
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